Shipping policy

Shipping Policy

Each order is carefully packed and shipped with love from our studio in Los Angeles, California.

Shipping at a Glance

Destination Order processing Delivery
United States 1–2 business days Standard shipping typically takes 3–8 business days after dispatch
International 1–3 business days Delivery estimates are displayed at checkout and depend on your location and carrier
  • Free standard U.S. shipping on orders of $85 USD or more.
  • International duties and taxes are calculated and paid at checkout, so there are no surprise fees upon delivery.
  • Additional U.S. shipping options are available at checkout, depending on your location.
  • U.S. orders of $150 or more may require a signature upon delivery.

Order Processing & Tracking

You’ll receive a shipping confirmation email with tracking details as soon as your order is dispatched. Processing times and delivery estimates are measured in business days.

For new seasonal arrivals, please allow a few additional days for processing. When additional dispatch time is needed, we automatically upgrade your shipping to help minimize delivery delays.

Once an order has been dispatched, it cannot be cancelled or changed. Charges for additional shipping options are non-refundable.

Pre-Orders

Pre-order items are clearly marked on their product pages and in their descriptions. These items typically dispatch within 1–2 weeks, unless a different timeframe is stated on the product page. Please allow a few additional days if needed.

If your order includes both pre-order and ready-to-ship items, we’ll split your shipment at no additional cost, so you receive your available pieces as soon as possible.

You may cancel a pre-order at any time before it ships. Once dispatched, it cannot be cancelled or changed.

Delivery Delays & Assistance

We do everything we can to get your order on it's way to you as soon as possible. 

Thank you for understanding that delivery times are estimates and may vary due to carrier delays, weather, or customs clearance.

If your order takes longer to arrive than expected, please contact us. We’ll open a claim with the carrier and work to resolve the issue as quickly as possible.

We cannot cancel, change, or refund orders while they are in transit.

Signatures & Delivered Packages

If your order requires a signature on delivery, and a signature is waived,  responsibility for the package transfers to you once the carrier confirms delivery.

Rama Baby cannot replace or refund packages lost, stolen, or damaged after delivery has been completed by the carrier, or if a signature has been waived.

Shipping Restrictions

We currently do not ship to P.O. boxes or APO/FPO addresses.

Questions?

Please contact customercare@ramababy.com for help with shipping or delivery.