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Refund policy
Returns & Refunds
We hope you love your Rama Baby pieces. If something isn’t quite right, we gladly accept returns of eligible full-price items from U.S. orders.
How Long Do I Have to Return?
| For a refund |
Within 14 calendar days Submit your return request and post your package within 14 days of delivery. |
| For store credit |
Within 30 calendar days Submit your return request and/or post your package within 15-30 days of delivery. |
Your return window starts when your order is delivered—or when the carrier first attempts delivery. We use your package’s postmark to confirm when you sent it back.
Both steps must be completed by the deadline: submitting your return request and posting your return. If you request your return within 14 days but mail it back after day 14, you’ll receive store credit.
An $8 return shipping and restocking fee per return shipment is deducted from your refund or store credit.
We’re unable to accept returns requested or mailed after day 30. If your order arrives in separate shipments, each shipment has its own return window.
Sale items, Archive items, international orders and the categories listed below are final sale.
Start a Return
- Log into your customer account using the email address you provided at checkout.
- Select your order and the pieces you’d like to return.
- Submit your request, and we’ll provide a prepaid return label to your email within 24 hours.
Please use the provided return label. Returns sent using another label or without an approved return request will not be accepted or reimbursed.
Having trouble submitting your return? Email customercare@ramababy.com before the deadline, and we’ll be happy to help.
Preparing Your Return
Please return your pieces:
- Unworn, unused and unwashed
- In their original condition
- With all original tags attached
- In their original product packaging, if supplied
We carefully inspect every return. Items that don’t meet these conditions may be declined.
Final Sale Items
The following items and orders are final sale and cannot be returned or exchanged:
- Sale items and Archive items
- Socks and tights
- Hats, bonnets and beanies
- Toys
- Blankets and swaddles
- Pacifier straps and gear
- Gift cards
- All international orders
Full-price items purchased with a discount code are still eligible for return, provided they meet our return conditions and aren’t included in the exclusions above.
Something Wrong with Your Order?
If a piece arrives damaged, defective or incorrect, we’re here to help. Please email customercare@ramababy.com within 3 days of delivery with your order number, a description and photos of the issue so we can make it right.
Return Shipping & Fees
Each generated return shipment includes an $8 return label and restocking fee, which is deducted from your refund or store credit.
Original shipping charges are non-refundable for standard returns.
A Few More Return Details
When will I receive my refund or store credit?We’ll email you once we’ve received and inspected your return.
Approved refunds and store credit are issued within 4 business days of approval. The return fee and any applicable promotional adjustments will be deducted.
Your bank or card provider may need a little additional time to post your refund.
How do discounts and promo codes affect my return?Your refund or store credit is based on what you paid when you placed your order.
If the items you keep no longer meet the requirements of the offer used, we’ll recalculate your refund or store credit to reflect the revised order total.
For example, if a 10% discount requires an order over $150 and the qualifying items you keep total $150 or less, those items will be recalculated at full price. Your refund or store credit will be adjusted accordingly.
What if I paid with store credit or a gift card?Amounts paid with store credit or a gift card are returned as store credit or to the original gift card, as applicable. They can’t be refunded as cash or to a bank card.
If you used multiple payment methods, your refund will be allocated to the original methods, up to the amount paid with each.
For returns eligible for store credit only, the entire approved amount will be issued as store credit.
Will my Keepsake Points or referral rewards be restored?Redeemed Keepsake Points, referral rewards and similar promotional rewards are not restored when the items purchased with them are returned, and are not exchangable for cash.
Your refund or store credit reflects what you paid after rewards, promotional adjustments and the return fee.
Can I cancel or return a pre-order?You can cancel a pre-order item any time before it ships by emailing customercare@ramababy.com. Once a tracking number has been added, it can no longer be cancelled.
Pre-orders follow the same return deadlines, conditions and final-sale exclusions as other items.
If your order includes pre-order and ready-to-ship items, we’ll split the shipment at no extra cost. Each shipment has its own return window, beginning at delivery or the first recorded delivery attempt, whichever comes first.