Refund policy

30 Day Return Window

We accept eligible returns for U.S. orders within 30 days of delivery.

For a refund to your original payment method: Your return must be requested and postmarked within 15 days of the delivery date.

For store credit: Returns requested and postmarked between 16 and 30 days off delivery are eligible for store credit.

Returns requested or postmarked more than 30 days after delivery are not eligible for a refund or store credit.

Both the return request and the carrier postmark must fall within the applicable return window. A return requested within an eligible period but postmarked after that period will be handled according to the date it is postmarked.

Due to customs complications, all international sales are final and are not eligible for returns, exchanges, refunds or store credit.

Return Eligibility

To be eligible for a return, items must be:

  • unworn
  • unused
  • unwashed
  • in their original condition
  • with all original tags attached
  • in their original packaging

All returned items are inspected upon arrival. Items that do not meet these conditions may be declined and will not be eligible for a refund or store credit.

Returned Items That Do Not Meet Our Return Conditions

Items that have been worn, washed, used, stained, altered, damaged after delivery, or returned without their original tags or packaging may be declined.

If a return is declined following inspection, we will contact you by email and provide the reason the item was not accepted.

You may request to have the item shipped back to you at your expense. Return shipping must be arranged within 14 days of our notification.

If we do not hear from you within 14 days, the item may be donated or responsibly disposed of and will no longer be available to be returned to you.

Final Sale and Non-Returnable Items

We do not accept returns for:

  • sale items
  • archive items
  • socks
  • hats / bonnets
  • toys
  • blankets 
  • pacifier strap & gear 
  • gift cards

These items are considered final sale and are not eligible for refunds or store credit.

Return Shipping Fee

A flat $8.00 return shipping fee applies to all U.S. returns.

For returns eligible for a refund, the $8.00 fee will be deducted from your refund amount. For returns eligible for store credit, the $8.00 fee will be deducted from the store credit issued.

If a return is declined because it does not meet our return conditions, any cost to have the item shipped back to you will be the responsibility of the customer.

Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, please contact us right away at customercare@ramababy.com so we can review the issue and make it right.

This section applies to items that arrive damaged or defective and is separate from damage, wear, stains or other changes that occur after delivery.

Refunds and Store Credit

Once we receive and inspect your return, we will notify you to confirm whether it has been approved.

Returns requested and postmarked within 15 days of delivery will be refunded to the original payment method, if approved.

Returns requested and postmarked between 16 and 30 days after delivery will be issued as store credit, if approved.

Approved refunds will be issued to your original payment method within 4 business days.

Please note that it may take additional time for your bank or credit card provider to post the refund to your account.

Original shipping charges are non-refundable.

If more than 15 business days have passed since your refund was approved, please contact us at customercare@ramababy.com.

Returns & Refunds for Pre-Ordered Items

You may cancel a preordered item at any time before it ships by emailing us at customercare@ramababy.com.

Once a preorder has been dispatched, it can no longer be cancelled, consistent with our shipping policy for ready-to-ship items.

Once your preordered item is delivered, it follows our standard return policy:

  • returns requested and postmarked within 15 days of delivery are eligible for a refund to the original payment method
  • returns requested and postmarked between 16 and 30 days after delivery are eligible for store credit
  • returns requested or postmarked after 30 days are not eligible for return

If your order includes a combination of preordered and ready-to-ship items, we will split your shipment at no additional cost so you receive your ready-to-ship pieces as soon as possible.

Orders Placed with Discount Codes, Store Credit, Keepsake Points or Referral Rewards

If your order included a discount code, promotional offer, store credit, redeemed Keepsake Points, referral reward or similar incentive, your refund or store credit amount may be adjusted if your return changes the order’s eligibility for that offer.

For example, if you used a 10% off code valid on orders over $150 and your return brings the remaining order total below $150, the promotion would no longer apply. In that case, your return amount will be adjusted based on the full price of the items you keep.

If a discount or reward was applied to your order, the final return amount will be calculated so that the promotional value does not exceed the value applicable to the items you keep.

Keepsake Points, referral rewards, promotional rewards or similar incentives are not eligible for a cash payout and will not be refunded or returned to your account if they were used on an order that is later returned.

Questions

For any return questions, please contact us via email at customercare@ramababy.com.