Refund policy

30 Day Return Window

We accept returns for U.S. orders within 30 days of delivery.

To receive a refund, your return must be requested and handed to the carrier within 30 days of the delivery date.

Returns requested or shipped after 30 days from delivery are not eligible for a refund.

Due to customs complications, all international sales are final and are not eligible for returns, exchanges, refunds or store credit.

Return Eligibility

To be eligible for a return, items must be:

  • unworn
  • unused
  • in their original condition
  • with tags attached
  • in the original packaging

Final Sale and Non Returnable Items

We do not accept returns for:

  • sale items
  • archive items
  • socks
  • hats
  • toys
  • gift cards

Return Shipping Fee

A flat $6.00 return shipping fee applies to all U.S. returns and will be deducted from your refund.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or incorrect, please contact us right away at customercare@ramababy.com so we can review the issue and make it right.

Refunds

Once we receive and inspect your return, we will notify you to confirm whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 4 business days.

Please note that it may take additional time for your bank or credit card provider to post the refund to your account.

Original shipping charges are non refundable.

If more than 15 business days have passed since your refund was approved, please contact us at customercare@ramababy.com.

Orders Placed with Discount Codes, Store Credit, Keepsake Points or Referral Rewards

If your order included a discount code, promotional offer, store credit, redeemed Keepsake Points, referral reward or similar incentive, your refund may be adjusted if your return changes the order’s eligibility for that offer.

For example, if you used a 10% off code valid on orders over $150, and your return brings the remaining order total below $150, the promotion would no longer apply. In that case, your refund will be adjusted based on the full price of the items you keep.

If a discount or reward was applied to your order, the final refund amount will be calculated so that the promotional value does not exceed the value of the items you keep.

Keepsake Points, referral rewards, promotional rewards or similar incentives are not eligible for a cash payout and will not be refunded or returned to your account if they were used on a returned order.

Questions

For any return questions, please contact us via email at customercare@ramababy.com.